Ensuring your equipment and labour demands are coverd at times

If your product breaks down, fast reliable service is just a call away. Taking out a Service Agreement with ITABmk offers you that peace of mind.

What Service Agreements do you provide?

We provide extended warranty for the majority of our products, typically available for the 1st and 2nd year of life. For extended warranty on products older than 2 years (up to 5 years old), a chargeable site survey would need to be performed ensuring the product is at an acceptable service level and a formal quotation would be issued for this cover on a site by site basis.

Doesn’t my purchase come with a warranty?

Yes, we offer a manufacturer’s warranty of 12 month’s cover against any technical fault with a typical response time of 3 working days.

Why take out a Service Agreement?

For a one-off payment, we greatly improve our response call out time from 3 working days to next day. We also include in the Service Agreement an annual preventative maintenance visit and all parts are covered (with the exception of damage from vandalism and/or abuse). We will provide a written quote for the warranty. You then have 30 days in which to decide whether to buy the warranty at the quoted price.

Regular product servicing can extend the life of that product. The reason for this is simple - defects are found before they become catastrophic. A small investment in routine product servicing (like our 1st & 2nd Year extended warranty) results in a good return on that investment due to:

• Reduced cost of repairs over the life of the product
• Reducing unforeseen and possible breakdown risks
• Reduced product time out of use
• Less inconvenience and less unforeseen expense
• The possibility of increased product life
 

Can I buy a policy at a later date?

You can take out our 1st year extended warranty at any time within 30 days of your purchase and this will guarantee you that next working day call out, that annual preventative maintenance visit and no unexpected charges. You can cancel your warranty within 45 days of buying it and get a full refund where no claim has been made. We will inform you of your rights to do this at least 20 days before the end of this cancellation period.

Where can I buy cover from?

You can buy cover at any time (within the specified periods) over the phone on 01908 657399, fax on 01908 657364 or email service@itabuk.co.uk

^{Extended Warranty claims criteria}

Our product must be faulty or have developed a fault within the one or two year period. The fault cannot be through misuse or due to an external factor such as fire, theft, weather, etc. We do not cover consequential loss.

Do you provide extended warranty on ITABmk products not mentioned?

Yes, we do. However service agreements for checkouts and mechanical gates will be provided on an individual basis once a chargeable site survey has been completed. Please contact our Service Department for further details, Tel: 01908 657399, fax: 01908 657364 or email: service@itabuk.co.uk

What else do I need to know?

What also is important to be made aware of are Card Reader Systems and Token Acceptors will only be covered when a service agreement is in place for other ITABmk products.

We will also consider a service discount for agreements which cover more than 3 ITABmk products in any one period.

What we don’t cover!

Breakdown or damage due to:

1. Equipment that has not been installed by ITABmk
2. Damage caused by misuse or abuse of product, poor floor structure, or acts of God
3. Faults resulting from unauthorised servicing or repairs
4. Equipment like any card reader systems, interfaces or software supplied by others
5. Theft of equipment

The cost of:

1. Replacement of parts not specified in the table – these will be charged at the prevailing rate
2. Cosmetic damage that does not affect the function of the product
3. The policy will not apply if the product has been modified in any way

Know Your Rights

When you buy a product, you are protected by the Sale of Goods Act 1979 (as amended) and the Sale Supply of Goods to Consumers Regulations 2002. If the product is not of satisfactory quality or fit for its purpose, you have a right to claim for repair or replacement.

Service visits

In the event that any product covered by the Service Agreement develops a fault, the following procedure should be applied:

1. Customer to contact ITABmk Service Department (Mon - Sat 8.30am - 5.00pm) Tel: 01908 657399 or email@ service@itabuk.co.uk

2. ITABmk service controller will ask the customer to perform several basic procedures in order to ascertain that the fault is with ITABmk equipment and not with any ancillary

3. ITABmk service controller will log the date and time of the call and note the description of the fault

4. If the fault is confirmed as requiring a service visit by ITABmk, the customer will be given a response number and a service engineer will be sent to site next working day of receipt of the call

Annual Scheduled Maintenance Visit

This visit will be scheduled by ITABmk and the following is included within the service:

Turnstiles

1. Visible inspection of outer body for damage
2. Check all lamps, replacing if necessary
3. Inspect cams and dampers for wear, adjusting or replacing as necessary
4. Check control box and all wiring
5. Check breakout arms where fitted
6. Check arms and cones for wear, adjusting as necessary
7. Check solenoid alignment, adjusting or replacing as required
8. Grease all relevant components
9. Test unit and clean

Automatic Gates

1. Visible inspection of outer body for damage
2. Check gate motor, cleaning and adjusting where required
3. Check gate belt, cleaning, adjusting or replacing where required
4. Check all sensors for correct alignment and sensitivity, adjusting where required
5. Check and clean photocell eyes where fitted
6. Check and clean photocell eyes where fitted
7. Check override and push buttons
8. Check and adjust emergency breakout tension and alarm
9. Test unit and clean

Mechanical Gates

1. Visible inspection of outer body for damage
2. Check return spring, tensioning, adjusting or replacing where required
3. Check solenoid and switches, if fitted, adjusting or replacing where required
4. Check emergency exit break-out tension, adjusting where required
5. Test unit and clean

Card Reader System

1. Visible inspection of control panel and card reader
2. Check all connections
3. Clean reader head
4. Test unit

Token/Coin Acceptor

1. Visible inspection of outer body for damage
2. Remove, strip and clean unit
3. Re-fit and test unit